SHIPPING AND RETURNS

Shipping for Domestic Orders

  • We ship to addresses within the contiguous U.S., Alaska, and Hawaii.
  • We are unable to ship to PO Boxes. For more information, email info@sofiacashmere.com.
  • In-stock orders are processed and shipped within 5 business days.
  • Expedited shipping is available through UPS:
    • 2-day shipping for $35
    • Overnight shipping for $70

Shipping and delivery fees are non-refundable.

Shipping for International Orders

  • We offer international shipping for a fee.
  • We are unable to ship to PO Boxes.
  • Customer is responsible for any duties added by receiving country.

Important Information for International Orders

Customers are responsible for shipping costs, duties, and taxes associated with refused or undeliverable international orders, and these fees cannot be refunded. Additionally, we do not provide complimentary shipping labels for international returns; this is the responsibility of the customer.

If you have any questions about international orders or returns, please contact info@sofiacashmere.com.

Special Orders

Special orders take approximately three weeks to ship and are final sale.

Returns and Exchanges

We offer a full refund or exchange within the first 30 days of your purchase. Returns are processed in 10-14 business days and refunds can be expected back to the original payment method in 3-5 business days of processing.

Custom orders are final sale.

Returns and Exchanges Eligibility

Customer satisfaction is our priority. If you would like to return or exchange an item, please contact us at info@sofiacashmere.com.

Our high-quality cashmere is durable and strong, but it does require gentle handling. Please exercise caution when sending your return to ensure its safe shipping. To qualify for a complete refund, adherence to the following guidelines is essential.

For a full reimbursement:

  • Item must be unused and in the same condition that you received it.
  • Item must be in its original packaging with tags attached. We kindly ask that you neatly fold and re-pack the item as best you can in its original polybag.

If we do not receive the item as requested, we reserve the right to charge a $15 re-stocking fee, which will be deducted from your refund.

Gift cards cannot be returned.