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FAQ

Customer satisfaction is our priority. If you would like to return or exchange an item, please contact us at info@sofiacashmere.com.

We offer a full refund or exchange within the first 30 days of your purchase. Returns are processed in 10-14 business days and refunds can be expected back to the original payment method in 3-5 business days of processing.

**Custom orders are final sale**
**Gift cards cannot be returned**

Special orders take approximately three weeks to ship and are final sale.

Customers are responsible for shipping costs, duties, and taxes associated with refused or undeliverable international orders, and these fees cannot be refunded. Additionally, we do not provide complimentary shipping labels for international returns; this is the responsibility of the customer.

If you have any questions about international orders or returns, please contact info@sofiacashmere.com.

  • We offer international shipping for a fee.
  • We are unable to ship to PO Boxes.
  • Customer is responsible for any duties added by receiving country.